FAQ

Only 2.5 km.

24 hours a day.

The shuttle service is guaranteed 24 hours a day, 7 days a week.

5 minutes.

There is no fixed timetable. The shuttle leaves depending on customer needs, approximately every 10 minutes.

We recommend 2 hours if is an international flight, 1 hour and a half if it is a domestic flight.

Cars are always parked by our car park staff. If you wish to keep your car keys, we will return them to you after parking your car.

Certainly, but you need to send a written request which will be confirmed based on availability.

There is no problem, but we kindly ask you to inform us of the delay in order to best organize our service.

You will always find multilingual staff at our front office.

On the day of your return, or the day before if you arrive early in the morning.

The park is fenced, equipped with automatic gates and guarded by our staff 24 hours a day.

It can, provided that it is a small size dog.

It is calculated counting 24 hours from your arrival (for example: Monday 8 a.m. to Tuesday 8 a.m. = 1 day).

Yes, as long as the depositor provides our offices with a written authorisation with the name of the person collecting the car and a photocopy of their ID card or passport.

It is a service that must be booked in advance and that allows you to have your car collected directly at the airport or to pick it up at the airport on your return. You need to call 10 minutes before arriving at the terminal of your departure, and as soon as you have collected your luggage on your return.

You just need to call our offices as soon as you have collected your luggage and wait for our shuttle at the meeting point indicated to you at your departure.

It is covered with massive and certified structures, we do not use anti-hail nets.

You just need to tell us well in advance to allow us to prepare your car.

No, your car may be moved only within the car park but never on a public road, except for when it is taken to the car wash.

It is a dedicated service, there are no timetables and, once the customer has arrived, the time of departure of the shuttle is decided by our staff to combine customer satisfaction and management needs.

You just need to call us, as indicated on your arrival, and the shuttle will pick you up in the same place where you were dropped off at your departure.

If possible, we will do our best to offer free of charge battery recovery service. Should our assistance not be sufficient we will provide information on a 24hr roadside assistance service we have an agreement with.

You just need to give us a copy of your booking or the name used for making your booking over the phone. It would be great if you could note down your number plate before meeting with our staff.

At the time of depositing your car.

Yes, we do accept payments by credit card or ATM card although we prefer cash payments.

It is a 9-seater shuttle bus.

Yes, we are covered by insurance against fire and theft.

Yes, we have dedicated and guaranteed parking spaces.

No, we do not have shuttles equipped for transporting disabled passengers.

Yes, we have agreements with a tyre repairer, a car repairer and a mechanic.

Yes, we collaborate with several hotels with different price ranges.

You should contact our offices to communicate any change.

There will be no penalty charge. We just kindly ask you to inform us in advance in order to guarantee parking to other customers.